Xbox One Won’t Turn On? Try These Steps!
Uh oh! The itch to game is there, but your Xbox One isn’t really cooperating, is it? For any number of reasons – maybe the most obvious of them being the universe’s dismay towards you – your console isn’t powering on, leaving you crumpled up on the floor in a frustrated heap of tears and curses.
Well, it’s time to man up buttercup, because instead of submitting to the wishes of whatever cosmic power is working against your desire to game, we have some work to do! Let’s take a look at what some possibilities are, breaking down common issues for both the Xbox One S and original Xbox One console.
If it’s still not turning on by the time we’re done with it, a trip to your favorite gaming retailer may be in order.
Let’s start with the original Xbox One console. If you own a Xbox One S, you may want scroll down further and find the section titled “Troubleshooting Your Xbox One S”.
Troubleshooting Your Xbox One
Checking the Power Supply
Yes, we’re going to ask the most obnoxious question in any tech support – is the power supply plugged in? If it is, then we can get down to the nitty gritty of fixing this thing. The Xbox One is built with its own surge protector in the power supply, meaning that extra one you have it plugged into is actually pointless and, in a way, can be reducing power to the console.
Before you panic and assume the worst, you’ll want to make sure this internal protector hasn’t flipped.
Resetting the Power Supply
To give that surge protector a little reboot:
- Unplug the power supply from both the console and the wall
- Leave it unplugged and wait 10 seconds, the universal time for all electronic to reset themselves
- Reconnect the supply to the console and the wall
- Be sure that the plug is firmly secured on both ends, specifically the console since that one can require a little elbow grease to get in
- The wall plug should go directly into the wall and not a surge protector
- Cross your fingers and try turning the console on
- Checking LED Indicators
With the power supply reset, take a look at the LED power indicator on the power brick itself. There are three different indicators that you will see – one you want to see, one you could want to see, and one that will infuriate you.
Steady White Light:
This indicates that your console is receiving power and the supply brick is working perfectly fine. What this does mean is that there may be an issue with your video connections, which we’ll cover under “Powered On but No Picture” below.
Steady Orange Light:
A solid orange light lets you know that your power supply is in energy-saving power mode, meaning there isn’t enough power running from the brick to your console to run it. If you see it in this instance, skip to “Stuck in Power Saver Mode” below.
No LED Indicator / Flashing Orange Light:
Well, at least you know it’s probably not your console. If you see no indicator or the orange light is flashing, your power supply is not working properly. You can repeat the steps in “Resetting the Power Supply,” but if it still doesn’t work, you’ll need to replace the brick.
Stuck in Power Saver Mode?
A steady orange light doesn’t mean certain doom for your power supply, though it currently isn’t supplying the Xbox with enough power to turn on. There is a potential fix, though it may be beneficial to just buy a new brick, but if you’re brave enough:
- Disconnect only the cable that runs from the brick to the console, but only unplug the end that goes into the power supply.
- Reconnect the end you just unplugged but only plug it in halfway until you start to hear a crackling sound. Move the cable a bit until the LED indicator changes from orange to white.
- Try powering on the console
Avoid Future Power Issues
Maybe your Xbox One is working just fine but want to avoid any potential for future issues, in which case you’ll want to run down the next three items quick to ensure you’re protected from these impediments!
Instant-On Power Mode
This mode allows your console to power on by itself for updates and game installs, but it also has the rare tendency to cause power failures when turning on your console. To turn it off:
- Open the Xbox One guide
- Go to “All Settings”
- Switch “Power Mode” from “Instant-On” to “Energy Saving”
- Restart your Xbox One
No Additional Surge Protector
We mentioned it before but it’s worth mentioning again – your Xbox One is outfitted with its own surge protector. Plugging it into a separate protector can diminish the power it receives, so just plug the console into a wall socket.
Every console has an internal fan, much like a laptop and computer, that keeps it from overheating. Those vents you see on your console aren’t a design aesthetic, so make sure those are never blocked. Your console will overheat, which can cause irreparable damage to the power supply.
Every once in a while, just check those slots to make sure they’re not blocked by dust or any debris.
Powered on but No Picture?
If you determined that your power supply isn’t the issue (remember: steady white light), then you we should look at the console and video inputs.
First, perform a hard reset on the Xbox One by holding the Xbox button for 10 seconds. After it powers down, go ahead and press the Xbox button again. You should see visuals, but if not:
- Check that your HDMI cable is plugged into the “out to TV” port on the console
- Check that both connections to the TV and Xbox One are secure and tight
- Ensure your TV is tuned to the correct HDMI input
Should you still be faced with a black screen, let’s try resetting the console’s display settings. To do this:
- Remove any disc from the console
- Press and hold the Xbox button for five seconds until it turns off
- Press and hold the Xbox and eject buttons until the console beeps twice within 10 seconds
- When your console boots up, it will be reset to a lower resolution. To fix this, simply go to “Guide” “Settings” “Display & Sounds” “Video Options” “TV Resolution”.
Troubleshooting Your Xbox One S
It is true that, for the most part, the Xbox One S and the Xbox One are quite similar in design. One big difference is that the power prick of the Xbox One is now inside the Xbox One S. The same rules apply, such as plugging the console directly into the wall rather than a surge protector.
Troubleshooting power issues for the Xbox One S are as simple as:
- Unplug the power cable from the console
- Give it the standard 10 seconds
- Plug it back into the console
- Hope for the best and press the Xbox button
Testing the Issue
If you refuse to believe that there’s something wrong with your console, there’s a very simple way to test where the issue may lie. All you need is a friend or family member with a matching console that you can test your connections on. Should your cables work on another console – well, you know what that means.
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